Effective Date: 29 july 2025

At Hand Pour Heaven, your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy outlines what information we gather, how we use it, and the choices you have.

1. Information We Collect

When you visit our website, place an order, or sign up for our newsletter, we may collect the following types of information:

– Personal Information: Your name, email address, shipping/billing address, and phone number.

– Payment Information: Securely processed via trusted third-party payment gateways (e.g., Shopify Payments, PayPal). We do not store your full credit card details.

– Device & Usage Information: IP address, browser type, time zone, and how you interact with our website to help us improve your experience.

2. How We Use Your Information

We use your information to:

– Process and fulfill your orders

– Communicate with you about your order status or promotions

– Provide customer support

– Improve our website’s performance and your shopping experience

– Send marketing emails (only if you’ve opted in)

We will never sell, rent, or trade your information to third parties for marketing purposes.

3. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us remember what’s in your cart, understand your preferences, and improve our site. You can disable cookies through your browser settings if you prefer.

4. Email Marketing & Communication

If you sign up for our newsletter or marketing updates, we’ll occasionally send you product news, exclusive offers, or self-care inspiration. You can unsubscribe at any time by clicking the link at the bottom of any email.

5. Data Protection & Security

We take your privacy seriously and use industry-standard security measures to protect your data from unauthorized access, misuse, or loss.

6. Your Rights

You have the right to:

– Access, update, or delete your personal information

– Opt out of marketing communications at any time

– Request a copy of the data we hold about you

To exercise any of these rights, simply contact us at [insert email address].

7. Third-Party Services

Our site may link to or use services like Shopify, Google Analytics, or PayPal. These third parties have their own privacy policies. We encourage you to review them to understand how your data may be used by them.

8. Children’s Privacy

Our website and products are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or services. When we do, we’ll revise the “Effective Date” at the top of this page.

10. Contact Us

If you have any questions about this policy or how we handle your information, please reach out to us at:

📧 [Insert Customer Support Email]

📍 [Insert Business Address]