Effective Date: 29 july 2025

Welcome to Hand Pour Heaven! By using our website, placing an order, or interacting with our content, you agree to the following Terms of Service. These terms are designed to protect you, our community, and our brand while ensuring a smooth and enjoyable experience.

1. Overview

These Terms of Service (“Terms”) govern your access to and use of our website (the “Site”) and services provided by Hand Pour Heaven. By visiting our site or purchasing from us, you’re agreeing to these Terms, including any updates we may post.

Please read them carefully. If you do not agree, kindly refrain from using our services.

2. Use of Our Site

You agree not to:

– Use the site for any illegal or unauthorized purpose

– Interfere with or disrupt the functionality of the site

– Attempt to gain unauthorized access to any portion of the site

– Use our products or content for commercial resale without permission

We reserve the right to refuse service to anyone at any time for violations of these terms.

3. Product Information

All our soaps and products are handcrafted in small batches using natural, vegan ingredients. As a result, slight variations in color, scent, or texture may occur. This is part of the charm and uniqueness of handmade products.

We make every effort to display accurate descriptions and images, but we cannot guarantee your screen’s display is perfectly precise.

4. Pricing & Payment

Prices are listed in USD and may be subject to change without notice. We accept secure payments via trusted third-party providers. By completing a purchase, you agree to provide current, complete, and accurate payment and billing information.

5. Shipping, Returns, and Refunds

Please review our Shipping Policy and Refund Policy for detailed information on processing times, delivery, and eligibility for refunds or exchanges.

6. Intellectual Property

All content on this site, including images, product descriptions, logos, and design, is the property of Hand Pour Heaven and may not be used or reproduced without express written permission.

7. Privacy

Your privacy matters to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

8. Limitation of Liability

To the fullest extent permitted by law, Hand Pour Heaven shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

9. Governing Law

These Terms are governed by the laws of \[Insert State/Country]. Any disputes arising from these Terms will be resolved in the appropriate courts of that jurisdiction.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the revised effective date. Continued use of our site constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions or concerns about these Terms, we’re here to help.

📧 Email: [Insert Customer Support Email]

📍 Address: [Insert Business Address]