Effective Date: 29 july 2025

At Hand Pour Heaven, we take great pride in crafting each soap bar with care, using only the finest natural and vegan ingredients. Your satisfaction means the world to us, and we’re here to make things right if something isn’t quite as expected.

1. All Sales Are Final (With Love)

Because our products are handmade in small batches and used for personal care, all sales are final for hygiene and safety reasons.

That said, if your order arrives damaged or if there’s been an error on our part, we’ll be happy to help with a replacement or store credit.

2. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Be sure to include:

– Your order number

– A clear photo of the product and packaging

– A brief explanation of the issue

We’ll review the situation and offer a suitable resolution, whether that’s a replacement, refund, or store credit.

📧 Email us at: [Insert Support Email]

3. Non-Refundable Items

For the safety of our customers, we do not offer refunds or exchanges on:

– Used or opened products

– Sale or discounted items

– Gift cards

– Custom or limited edition batches

4. Cancellations

We process orders quickly to ensure timely delivery. If you need to cancel your order, please contact us within 12 hours of placing it. Once an order is shipped, we’re unable to make changes or issue cancellations.

5. Store Credit (When Applicable)

If a return or refund is approved, we may issue store credit for future purchases. You’ll receive a gift code that can be used at checkout anytime. It’s our way of saying thank you for giving us another chance to delight you.

6. Need Help?

If you have questions or concerns about your order, we’re here for you. Simply reach out to our support team, and we’ll respond with care and clarity.

📧 [Insert Customer Support Email]

📍 [Insert Business Address]